CUSTOMIZED SERVICES & CARE


We at Villa Raffaella recognize that residents have their own individual routines, interests, capabilities, and needs.  Our goal is to preserve and accommodate their individuality.

 

We begin with an assessment by our Wellness Director.  Working in partnership with the residents, their families, and physicians, we determine the level of service and assistance they require or prefer.  We know that many residents are capable of meeting some of their own needs, and that families often want to remain involved in care giving.  The assessment helps everyone involved determine what roles the residents, their families, and Villa Raffaella will play in making sure that needs are met.  The level of service that we provide is based on the resident’s preference and a philosophy of promoting independence.

 

Basic standard services that we provide to all residents include:

§  Three meals a day (and snacks)

§  Scheduled transportation

§  Weekly housekeeping and linen change

§  Professional nurse on call, 24 hours a day

§  Programs and activities seven days a week

§  Routine maintenance of buildings and grounds

 

Additional services are available and are provided on need and resident preference as defined in a general or health service plan, including:

 

Personal Care Services

§  Personal hygiene

§  Bathing

§  Dressing and undressing

§  Night time care

§  Toileting


Cognitive Services

§  Orientation

§  Communication

§  Activities


Housing services

§  Extra housekeeping services

§  Extra linen service

§  Personal laundry

§  Non-routine maintenance


Health Services

§  Assisting with medications

§  Monitoring health

§  Responding to and treating health problems

§  Ordering health supplies

§  Arranging physician appointments


Food Services

§  Special preparation and presentation of food

§  Assistance with eating


Other Services

§  Arranging personal transportation

§  Assisting with personal business matters

§  Assisting with special services like shoe shining, mending clothes, dry cleaning, etc.


Some services may require additional fees, which are negotiated with the resident and are based on the level of care required.